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Local Government Challenges

Local councils face increasing pressure to deliver better services amid government demands, economic uncertainty, and environmental concerns. Modernising operations is no longer optional but essential to meet rising public expectations and fiscal constraints.

Key drivers for digital transformation include:

  • Funding Constraints:Tight IT budgets—digital spend per employee is ~78% lower than peers, and only 39% of councils have a dedicated digital budget. Doing more with less demands greater efficiency.
  • Legacy Systems:Ageing, on-premise systems cost 3–4× more than modern alternatives and limit agility.
  • Fragmented IT & Data: Siloed systems hinder innovation and data sharing. For example, 70% of public sector bodies report poor data coordination.
  • Rising Citizen Expectations: People expect 24/7 digital access but only 50% of services offer it. Satisfaction with digital government services has dropped from 79% to 68% in the past decade.

The UK’s Transforming for a Digital Future roadmap underscores the urgency of building world-class digital capabilities across government to improve service delivery, reduce costs, and meet public demand.

How we can support you?

We offer a suite of core digital solutions and services tailored to help local councils overcome these challenges. We leverage deep public-sector experience and cutting-edge technology.

Guidance from seasoned professionals

End-to-End Digital Systems

Comprehensive solutions from citizen-facing portals to back-office systems that streamline service delivery and the user experience. This ensures council services are accessible and efficient at every touchpoint.

Customised, tailored solutions

Seamless Integration

Integration capabilities to connect new digital tools with your existing business systems for real-time data updates and interoperability. IBSS helps break down silos so that finance, procurement, and operational systems work together.

Optimised operational efficiency

AI & Data-Driven Insights

AI tools and analytics dashboards unlock business intelligence for smarter decision-making. By consolidating data and applying AI, councils can gain insights to improve services and resource allocation.

Process digitisation

Cloud-Based Services (Azure)

Secure, cloud-hosted solutions with industry-leading availability and security. Moving to the Azure cloud improves resilience (critical given rising cyber threats) and scalability for future innovation, while reducing on-premise maintenance costs.

Cost savings through optimised digital solutions

Digital Transformation Reviews

IBSS provides expert digital transformation reviews – leveraging our experience and your existing IT investments to identify innovative solutions to your challenges. This consultative service helps map out a practical roadmap for modernisation.

Cost savings through optimised digital solutions

Scalable & Customisable Platforms

Flexible, modular platforms that can be tailored to any council size or requirements. Whether it’s a finance system, ERP module or citizen portal, IBSS digital solutions adapt to fit local needs and integrate with third-party applications.

Integrated Business Software Solutions

We are a strategic digital partner. Our team’s extensive local government experience and our integrated platform allow us to deliver innovative yet cost-effective solutions that align with your goals.

We work alongside your council to ensure a smooth transformation journey, whether it’s migrating to the cloud, integrating disparate systems, or unlocking data insights. By choosing us, councils gain a partner committed to building smarter, more connected communities through technology.

Why Choose Us?

  • With over 40 years in the industry, IBSS’s experience in both Central and Local government is unrivalled, we bring unmatched expertise and knowledge to the table working across councils in the UK and Ireland and Central Government departments
  • We understand the unique needs and challenges faced by government organisations, and our finance systems are built to address these specific requirements.
  • Our systems streamline financial operations, reducing manual effort and saving valuable time, resources and provide ROI.
  • We ensure our systems stay compliant with ever-changing regulations and standards effortlessly, thanks to our robust compliance features.
  • We prioritise the security of your sensitive financial data, implementing state-of-the-art security measures to safeguard against cyber threats.
  • Our dedicated support team is always available to assist you, ensuring smooth implementation and providing timely assistance whenever you need it.
  • Countless government agencies rely on us for their finance system needs, trusting in our proven track record of success.
Wexford County Council content/logo

I would recommend that you do not delay in upgrading to Integra Centros. There's no comparison in terms of functionality and we are delighted with the new product.

Wexford County Council

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